Returns.

We appreciate that from time to time some of our customers may make a purchase that they wish to return for an exchange or a refund. We exchange or refund stock items. Please inform us of your intention to return within 14 days at www.hello@holler.store once this has been confirmed, please return it back to us within a further 14 days. It needs to be returned to us in ‘Saleable Condition’ this means that the item is in the condition you purchased it, unused, unworn & without any dog hair, bite marks, food, grease, dirt, etc. Also, please take care not to scent the item with perfume.

Can I return a custom-made product?

Our usual returns policy does not apply to custom-made products, so please check all details carefully before ordering. Any errors on your part will be your responsibility and the custom-made product cannot be returned to us for a refund. But please contact us so we can talk through some of your options.

Who pays the shipping cost on returns?

We’re very sorry that returns are not free-post; offering this would mean higher prices and we prefer to offer you universally, unbeatable value.

I need to talk to someone?

Our customer satisfaction is extremely important to us and we encourage you to get in touch by email at hello@holler.store. We will do our best to assist you. Someone from our customer service team will get back to you within two working days 'Mon-Fri'

What is the policy for defective/broken products?

If products are faulty, we will of course meet our obligations under the Consumer Guarantees Act to provide a remedy. In the highly unlikely event of a problem, please contact us at hello@holler.store.

Goods are refunded only if they are considered faulty during initial use 'within 30 days' If the item has been damaged due to improper use, chewing or scratching, we will not be able to offer you an exchange or a refund. However, please still get in touch with us as we may be able to arrange a repair. 

What if my order is delayed or lost in the post?

Please allow us 21 working days from notification to make all necessary enquiries with the courier or postal services. Refunds or exchanges will not be arranged before this time.